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Video – Sir Michael Bichard

Sir Michael Bichard chatted after giving a rousing keynote speech at today’s event. He remained enthusiastic about Total Place but emphasised the importance of service redesign (not just incremental changes) and customer insight in delivering better public services and reducing costs. (more…)


Video – Peter Sloman and Richard Tomlinson

Video – Lesley Seary, Lewisham

Video – Lesley Courcouf, CLG

Video – Views from Brighton and Hove

Video – Phil Rimmer, Bolton Council


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Webcast now available

A full webcast of the plenary sessions, keynote and panel discussion is available now. You can jump to the following points in the video (click on Index …

April 6, 2010 | Comments Off | Read More

Workshop B – Young families on low incomes in Croydon and Greater Manchester

Croydon have aimed to engage prospective parents and parents of young children from conception up to age 7 within their Total Place pilot.

Their approach had been to get rich feedback …

March 22, 2010 | Comments Off | Read More

View and download all presentations

IMG_7387All of the event presentations are available to view at Slideshare and below. If you cannot view them there, they should be embedded below and available to download directly:

March 19, 2010 | 3 Comments | Read More

Video – Sir Michael Bichard

Sir Michael Bichard chatted after giving a rousing keynote speech at today’s event. He remained enthusiastic about Total Place but emphasised the importance of service redesign (not just incremental changes) and customer insight in delivering better public services and reducing costs.

March 18, 2010 | 1 Comment | Read More

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About the event

Date: Thursday 18 March 2010

Time: 09.30am to 3.30 pm

Venue: Holiday Inn Bloomsbury, London



This event will highlight best practice in customer insight emerging from the Communities and Local Government-sponsored programme on customer-led transformation and the Total Place pilots.

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